Common Questions from Customers

This FAQ is limited to customer queries on Domain Name Analyzer Professional. Please see the support page for more FAQs.  Please contact us if you have an unresolved problem

Downloading new versions/updates

Registry & Registrar Expiry Dates

Forgot registration code

Lookup Errors

Downloading new versions and updates

You can obtain the updated copies of Domain Name Analyzer at any time by visiting the DNA Pro download page.  If you have already purchased the software, you can authenticate it using the registration code supplied at the time of purchase.

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Registration Codes

If you forgot your registration code or had to format your hard disk, please contact us and provide relevant purchase details. We will send you the registration code as soon as we can.

We recommend that you write down your registration code in a safe place.

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Lookup Errors

This is answered in the regular Domain Name Analyzer FAQ. Please click here

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Registrar & Registry Expiry Dates

From around January 25th 2003, the Verisign registry started displaying the expiry and creation dates for domain names.  There are a few minor problems with the expiry dates shown.  Please read this article for more on this topic.

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